📘 1. Safeguarding Policy Purpose:

To ensure the safety and well-being of all participants, especially those who may be vulnerable, during educational activities. Policy Statement:

Our center is committed to creating a safe, respectful, and supportive environment. All facilitators are trained to recognize signs of distress, respond appropriately, and follow clear reporting procedures.

Key Points: - All concerns are taken seriously and handled confidentially.

- Any safeguarding issue will be reported to the designated safeguarding lead.

- Facilitators must avoid dual relationships and maintain professional boundaries.

🌈 2. Equality & Diversity Policy Purpose:

To promote an inclusive learning environment where all individuals are treated with dignity and respect.

Policy Statement:

We celebrate diversity and are committed to ensuring equal access to learning regardless of race, gender, age, ability, religion, sexual orientation, or background.

Key Points: - Discrimination, harassment, or exclusion will not be tolerated.

- Materials and facilitation styles are adapted to meet diverse needs.

- Feedback is welcomed to improve accessibility and inclusion.

📣 3. Complaints Procedure Purpose:

To provide a clear, fair process for resolving participant concerns.

Policy Statement:

We value feedback and are committed to resolving complaints promptly, respectfully, and constructively. Procedure:

1. Informal resolution: Participants are encouraged to speak directly with the facilitator.

2. Formal complaint: Submit in writing to the program coordinator.

3. Review: A response will be provided within 10 working days.

4. Appeal: If unresolved, an independent review may be requested.

🔐 4. Data Protection Policy Purpose:

To ensure participant data is handled securely and in compliance with UK GDPR regulations.

Policy Statement:

We collect only necessary data and store it securely.

Personal information is never shared without consent, except where legally required.